Revolutionizing maintenance intake
AppFolio Property Manager and Mezo, now a Property Meld Company, deliver AI-driven maintenance intake intelligence that automatically updates work orders, unlocks unparalleled visibility into your operations, prepares technicians to fix issues faster, and helps reduce risk with 24/7 resident mitigations.
Increase maintenance bandwidth, reduce costs, and delight residents
AppFolio Property Manager and Mezo, a Property Meld Company, integrate to provide AI-driven solutions that diagnose maintenance requests, proactively equip your team to resolve issues faster, and help residents solve issues on their own.
Gather maintenance details with ease
Leverage MAX™, powered by Property Meld, an AI virtual technician to gather critical maintenance details from residents, with cost-saving mitigation and DIY coaching.
Actionable work order data
Generate media-rich work orders with 99% accuracy*, recommended repairs and parts, and automated scheduling.
*Based on Mezo-enriched work order performance, March 2023
Faster fixes in fewer trips
Save time and money on maintenance operations by preparing technicians to resolve issues in one trip.
Get more done with your team
Gain visibility into your maintenance operations and boost team bandwidth so you can do more without hiring more.
Support your team and residents alike with an intelligent maintenance intake solution powered by Property Meld. Enabling fast and effective intake and triage that empowers residents to resolve work orders on their own.
24/7 maintenance assistance
When submitting a maintenance request, residents connect with our 24/7 virtual technician, MAX™, which automatically populates resident and unit information provided by AppFolio and seamlessly submits work orders into Property Meld.
Quickly diagnose issues
MAX™ chats with the resident and uses AI-assisted Intelliflows™ to diagnose the issue in under 3 minutes.*
*Based on average MAX™ chat times, March 2023
Helpful advice from MAX™
Based on the diagnosis and recommended repairs, MAX™ then coaches residents through media capture and simple DIY solutions.
Automatic work order updates
The diagnosis, recommended repair, parts needed, appliance data, photos, videos, and full chat history are then transferred to Property Meld as an enriched, actionable work order before syncing with AppFolio.
Introducing AppFolio Stack™
Level up your integrations
AppFolio Stack™ gives you the power to customize your key workflows to match how your business operates, all within our easy-to-use platform. We partner with the top proptech solutions on the market to give your business a competitive edge while enhancing productivity and improving the resident experience.
Watch a Demo“With AppFolio Stack™ we can maximize our team’s productivity and improve the experience for our residents.”
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