Screening Consumer Relations

This page contains relevant information on FolioScreen™, a resident screening program from AppFolio, Inc., as well as instructions on how to contact the Screening Consumer Relations team to:

Please note that AppFolio does not make rental decisions or provide assistance to residents with maintenance, payment or billing related issues. 

Contact Us (opens in a new tab)

For each of the following requests, please be aware that Consumer Relations will need to verify your identity. We will never discuss your private data with anyone other than you.

Request a copy of your screening report Providing the following will expedite the process:
  • A copy of your government-issued ID (driver license, state ID card or passport)
  • A brief explanation of your request that includes:
    • Your full name (including middle if relevant)
    • Your current address
    • Your date of birth
    • Your social security number
    • Your phone number
    • Your email address (if this is a convenient way for us to communicate with you)
  • Any relevant documentation that will assist us with your request
Contact Us

You can also contact us in the following ways:

Toll-free phone: (866) 359-3630

Secure fax: (866) 496-8077

Mail your request and details to:

Screening Consumer Relations
70 Castilian Drive, Goleta, CA 93117

Email: screening.consumer.relations@appfolio.com


PLEASE NOTE: Do not send personally identifiable information (such as your social security number) or sensitive documents (such as your background report) via email as this is not secure.



Dispute an error on your screening report
Request a copy of all information held by AppFolio associated with you (as defined in Section 609 (15 U.S.C. § 1681g) of the Fair Credit Reporting Act (“FCRA”)).
Submit a human trafficking survivor request

Submit a request to have adverse information blocked from your screening report under the human trafficking section of the FCRA.		 Please include, or be ready to provide, the following information in your request:
  • Your preferred method of contact
  • Your victim determination documentation (e.g. a self attestation or documentation that you are a victim of human trafficking as set out in the FCRA)
  • The adverse items of information you wish to be blocked
  • As much of the following information you can provide to enable us to verify your identity and locate your screening report:
    • First and last name
    • Date of birth
    • Social security number
    • Current address
    • Phone number
    • Property management company you applied for a property with
Contact Us
 Select “Victim of Human Trafficking” under “Reason”

You can also contact us in the following ways:

Toll-free phone: (866) 359-3630

Secure fax: (866) 496-8077

Mail:
Screening Consumer Relations
Attn: Survivor of Human Trafficking Submission
70 Castilian Drive, Goleta, CA 93117

Email: screening.consumer.relations@appfolio.com.

PLEASE NOTE: Do not send personally identifiable information (such as your social security number) or sensitive documents (such as your background report) via email as this is not secure.

State Summaries of Rights

Please click here for state summary of rights for Alabama, Alaska, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Indiana, Maryland, Massachusetts, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin.

Frequently asked questions (FAQs)

Q. How can I obtain a copy of my FolioScreen resident screening report?
Q. What information is included in a FolioScreen resident screening report?
Q. Where does AppFolio obtain information for my screening report?
Q. What if the information that appears on my screening report is incorrect?
Q. Why is the credit score different on my FolioScreen screening report from the score I saw on another report?
Q. What is a consumer disclosure?
Q. I have information on my screening report that is a result of being a survivor of human trafficking. Can I get those removed?
Q. What is AppFolio’s role in the rental application process?
Q. Can AppFolio help with a security freeze?
Q. Why does "AppFolio Resident Screening" appear as a credit inquiry on my credit report?
Q. I am a resident and I am having issues making a payment online. Who can assist me?
Q. How can I inquire about privacy, and learn more about the information AppFolio collects?

Other Resources