Provide Stand-Out Service with Modern Communication Software
Meet your customers where they are by bringing your property management communication and service online. With AppFolio’s communication tools, you can streamline and simplify your customer service, while creating exceptional experiences for your renters and homeowners.
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Management Technology
Management Technology
Everywhere You Need It
Instant, On-Demand Service
Your Modern Communication Hub
Amazing Customer Experiences,
Where and When They Need Them
Where and When They Need Them
Online Resident Portals
- Boost customer service with on-demand resident tools
- Limit one-off phone calls and emails
- Residents can stay connected from anywhere with the mobile app
Centralized Communication
- No need for integrations or add-ons to contact residents
- Stay organized with communications stored for historical record
- Save time by sending communications with AppFolio in a few easy clicks
“AppFolio is a central structural pillar to the operation of our company and through their continuous innovation we have improved customer service, reduced the use of paper, and improved the ability for our team to communicate effectively.”
Online Payments
- Leverage end to end automation, so you can do more with less
- Provide effortless experiences for your renters and homeowners
- Enable flexible and secure payments, every time
Shared Documents & Folders
- Proactively answer common questions and surface important information
- Keep properties and associations organized
- Make it easy for residents to access critical information
One Powerful Platform for All Your
Communication and Service Needs
Communication and Service Needs
Online Portal for Renters
The Online Portal lets your residents pay rent or dues online, view and download their lease agreement, or even submit maintenance requests from anywhere in a safe and secure way.
Online Portal for Homeowners & Board Members
Open the lines of communication with robust online portals that serve as a one-stop-shop for homeowners and board members to complete tasks.
Online Portal for Vendors
Give vendors access to view work order details, upload invoices, add notes and photos, and mark their work as complete all within the fully mobile Vendor Portal in AppFolio.
Online Owner Portal
Keep owners happy with timely insights into performance and finances and quick access to important documents, work orders, and reports.
Text Communication
Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies.
Email Communication
Email residents individually or in bulk from AppFolio for quick and convenient communication.
Payment Plans
Track and account for deferred rent, association dues, and other charges with payment plans.
Shared Documents & Folders
Quickly share important documents with residents directly through their AppFolio Online Portal. Documents can be easily organized and unshared as needed.
Online Board Approvals
Board members can easily sign checks and approve invoices through their AppFolio Online Portal, ensuring that association business can move quickly.
Mailing Service
In just a few clicks, AppFolio’s end-to-end Mailing Service helps keep homeowners informed and streamlines your mailing process by bringing it all into AppFolio.
Architectural Reviews
Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
Board Member Management
From online board approvals for voting on invoices and architectural requests, to shared documents and reports just for board members, empower your board with modern tools that make their job a breeze.
Tenant Insurance
Tenants have the option to either provide proof of renters insurance or to purchase renters insurance, offered by Appfolio Insurance Services, available through their tenant portal.
Surveys
Automatically send surveys to receive immediate feedback from residents and measure their satisfaction with your services over time.
Text Templates
Simplify and streamline your text communication process with text templates.
Mobile App
AppFolio’s Online Portal maximizes convenience with a mobile app, so your team can work from the field or at home, while your residents and vendors can access their tools and important information from anywhere.
Find Your Fit with Our Flexible Plans
No hidden fees. No overpaying for features you don’t need. With AppFolio’s pricing plans, you’ll know exactly what you’re paying for and get exactly what you need.
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Meet Your New Partner in Tech
We want you to win. Discover all the ways AppFolio’s communication tools can help improve service
and resident relations with a free demo today.